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Return Policy

Thank you for shopping at MOTOOLTECH  We understand that sometimes things don't work out, and we want to ensure you have a seamless experience when returning or exchanging your products. Please review our comprehensive refund and return policy below for further information.

1. Returns

We want you to be satisfied with your purchase. If for any reason you are not happy with your order, you can return the item under the following conditions:

  • Return Window: You have 14 calendar days from the date you received your product to initiate a return request. If the 14-day period has passed, we are unable to offer a refund or exchange.

  • Return Eligibility: To be eligible for a return, your item must meet the following requirements:

    • The item must be unused, in the same condition as when you received it.
    • The item must be in its original packaging (including tags, labels, and manuals if applicable).
    • You must provide a receipt or proof of purchase.

  • Note: Items that have been used or altered in any way cannot be returned.

2. Refunds

Once your return has been received and inspected, we will notify you via email regarding the status of your refund request. If your return is approved, your refund will be processed as follows:

  • Refund Method: The refund will be issued to the original payment method (credit card, PayPal, etc.). Please note that it may take several days for the refund to reflect on your account, depending on your payment provider.

  • Partial Refunds: In cases where the product is returned in a used or damaged condition, we may issue a partial refund, depending on the condition of the product.

3. Non-Refundable Items

Certain products are exempt from being refunded. These include:

  • Customized or Special Order Items: Products that are made to order or customized.
  • Products marked as Final Sale: Items that have been clearly marked as "Final Sale" are non-refundable.

4. Shipping Costs

  • Return Shipping: Customers are responsible for the return shipping costs. If you’re returning an item, the shipping fees are non-refundable. This includes the cost of shipping for exchanges.

  • Shipping Deduction: If you are approved for a refund, the cost of return shipping will be deducted from the total refund amount.

  • Free Shipping Promotions: If you received free shipping on your initial order, the shipping cost will be deducted from your refund, even if the return is approved.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us within 14 calendar days of receiving your item.

  • Defective or Damaged Goods: If your item is defective or damaged upon arrival, please contact us immediately at contact@MOTOOLTECHUS.COM or by phone at [Insert Phone Number], and we will assist you with a return or exchange.

  • Incorrect Items: If you receive an incorrect product, please contact us right away, and we will arrange for a replacement to be shipped.

6. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us atcontact@MOTOOLTECHUS.COM   within 14 days of receiving your item. Please provide:

    • Your order number
    • The product(s) you wish to return
    • The reason for the return (optional)

  2. Return Authorization: Once we receive your request, we will review it and send you a Return Authorization along with the return shipping instructions.


  4. Prepare the Return: Ensure the item is unused and in its original packaging, with all original accessories, tags, and instructions. Include your receipt or proof of purchase inside the package.

  5. Ship the Item: Return the item to the address provided by our team. You will be responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

  6. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will process your refund.

7. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account or credit card statement again. If there is still no refund, please contact your payment provider or bank. It may take some time before the refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at contact@MOTOOLTECHUS.COM 

8. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us:

  • Email: contact@MOTOOLTECHUS.COM